VOXENTRA runs complete sales conversations for call centers — outbound prospecting, inbound handling, lead qualification and live transfers — across multiple campaigns, voices and pitches, with smart interruption handling, answering machine detection in under 3 seconds, and built-in DNC & abuse detection.
Trusted by leading BPOs & call centers
Every VOXENTRA bot ships with the intelligence call centers actually need — so your campaigns stay fast, compliant and human.
When a prospect cuts in, the agent stops instantly, listens and responds in context — just like your best closer. No talking over customers, no broken flow.
Detects voicemail, carrier messages and IVRs within 3 seconds, then hangs up or drops a pre-recorded message — so every talk minute is spent on a live human.
Numbers are checked against DNC lists and in-call opt-outs like “take me off your list” are recognized and suppressed automatically to keep campaigns compliant.
Recognizes abusive, threatening or profane callers, de-escalates politely and ends the call safely — protecting your brand and flagging the number for review.
Run Final Expense, Medicare, ACA and more in parallel — each with its own script, rebuttals, qualification logic and transfer rules.
Pick human-like voices and pitch styles per campaign, then A/B test them to find the highest-converting combination.
An ultra-low-latency voice pipeline on a global edge telephony network keeps conversations natural, without awkward pauses.
Dynamic, sentiment-aware objection handling that adapts to each prospect instead of reading a static script.
Qualified prospects are transferred via SIP to your human closers with the full call transcript attached.
Track connects, transfers, sentiment and cost per lead live, with 100% transcript auditing and quality scorecards.
Deploy one agent or the full suite. Each is purpose-built, compliance-aware and ready to plug into your dialer and CRM.
Outbound dialing at scale with TCPA-aware scripts, objection handling and instant prospect qualification — then warm transfers to your closers.
Learn more24/7 inbound call answering, intelligent department routing and multi-language support — no hold music, no missed leads.
Learn moreCall web and inbound leads within seconds, ask your custom qualifying questions and sync results straight to your CRM.
Learn moreIdentity verification, policy information validation and compliance logging on every call.
Learn moreBooks meetings directly into Google, Outlook or your CRM calendar, then sends SMS and email reminders.
Learn moreMulti-touch follow-up sequences, voicemail drops and re-engagement campaigns that revive aged leads.
Learn moreDetects churn risk, resolves billing disputes and applies loyalty offers automatically to keep customers on the books.
Learn more100% transcript auditing, quality scorecards and compliance flagging across every human and AI call.
Learn moreNo rip-and-replace. VOXENTRA works with the dialers, carriers and CRMs you already use.
Send your current script, rebuttals and qualification criteria. We turn them into a natural conversational flow.
Choose voices and pitch styles for each campaign — and A/B test them against each other.
Plug into your existing dialer, SIP trunks and CRM via SIP, webhooks or Zapier.
Go live with AMD, DNC and abuse detection built in. Qualified leads transfer live while analytics guide optimization.
Listen to our agents qualify, handle objections and transfer — across different campaigns, voices and pitches.
The prospect pushes back twice; the agent handles both interruptions naturally and transfers a qualified lead.
AI:Hi, this is Rachel calling about the final expense benefits available in your state. Do you have a quick minute?
Prospect:I'm not interested in this.
AI:I completely understand — most people I speak with said the same thing before they saw they could lock in coverage without a medical exam. Can I ask, is your main concern the monthly cost?
Prospect:Well, yeah, money's tight.
AI:That makes sense. Plans in your area start at just a few dollars a day. If I could show you an option that fits your budget, would that be worth two minutes?
Prospect:Okay, go ahead.
AI:Wonderful. I'll connect you with a licensed agent who can confirm your exact rate — one moment please.
A structured eligibility check with consent capture and a smooth handoff to an enrollment specialist.
AI:Good afternoon, this is Marcus with the Medicare benefits help line. Are you currently enrolled in Medicare Part A and B?
Prospect:Yes, I am.
AI:Great. Many people in your ZIP code qualify for added dental, vision and hearing benefits at no extra premium. Do I have your permission to ask a few quick questions?
Prospect:Sure.
AI:Thank you. Do you currently have a Medicare Advantage plan, or original Medicare only?
Prospect:Just original Medicare.
AI:Perfect — you may be eligible for additional benefits. I'll connect you to a licensed enrollment specialist now.
Speed-to-lead qualification of a web inquiry in under 90 seconds, including a mid-sentence interruption.
AI:Hi, it's Sarah! You just requested a health insurance quote online — I can help you compare plans in about a minute. Is now a good time?
Prospect:Yeah, but — wait, is this going to cost me anything?
AI:Not at all, comparing plans is completely free. Just a few questions: how many people are in your household?
Prospect:Three.
AI:Got it, and roughly what's your household's yearly income?
Prospect:Around fifty thousand.
AI:Great news — you may qualify for a subsidy. Let me get you over to a licensed advisor who can show your exact options.
See how autonomous AI agents compare with traditional human floors and legacy IVR systems.
| Capability | VOXENTRA AI | Human Call Centers | Traditional IVR |
|---|---|---|---|
| Response latency | <300ms | 1,500–4,000ms | Static delays |
| Interruption handling | Natural mid-sentence pause | Inconsistent | Breaks the flow |
| Answering machine detection | Under 3 seconds | Agent listens to voicemail | Basic / slow |
| DNC & opt-out handling | Real-time & automatic | Manual, error-prone | Limited |
| Abusive caller handling | Detected & de-escalated | Agent burnout | None |
| Scalability | Unlimited concurrent calls | Limited by staff | Fixed trunk lines |
| Availability | 24/7/365 | Shift constraints | 24/7 static menus |
| Objection handling | Sentiment-aware rebuttals | Depends on training | No intelligence |
Pre-built playbooks for the campaigns call centers run every day.
Qualify seniors for burial and final expense coverage and transfer ready buyers to licensed agents.
Handle AEP/OEP volume spikes with compliant, empathetic outreach and eligibility screening.
Pre-qualify for marketplace plans, verify household details and route to enrollers.
Scale outbound and inbound programs for multiple clients without adding seats.
Appointment setting, reminders and patient verification with HIPAA-ready encryption.
Lead qualification, follow-ups and appointment booking for lenders, debt relief and realtors.
Everything call center leaders ask before launching AI voice agents.
Playbooks and compliance guides for running AI voice campaigns at scale.
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Read articleBook a live demo and hear our agents run your script — with answering machine detection, DNC scrubbing, abuse detection and live transfers.
